Shopping Information
Browse the store, add your items to cart, and head to checkout. Enter your shipping and payment details, confirm your order, and you're done. You'll receive a confirmation email straight away, then we get to work.
No account needed, you can check out as a guest. However, creating an account lets you track orders, save your details for faster checkout, and stay first in line for Limited Drops and exclusive offers.
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All transactions are processed securely. We don't store your payment details, ever.
Yes. The Chart Culture ships worldwide. Whether you're trading from London, Johannesburg, Dubai, or Sydney, we've got you covered. Shipping rates and delivery estimates are calculated at checkout based on your location.
Standard orders are processed within 2-5 business days. Delivery times vary by location, typically 5-10 business days internationally. Funded Plaques are custom-made and may require an additional 2-4 business days for production. You'll receive tracking once your order ships.
Yes. A confirmation email is sent automatically once your order is placed. If you don't see it within a few minutes, check your spam folder. If it's not there either, contact us and we'll sort it out.
100%. Your data is encrypted and processed securely through Shopify's payment system, one of the most trusted e-commerce platforms in the world. We never sell or share your personal information with third parties.
Payment Information
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All payments are processed securely through Shopify's encrypted checkout, the same platform trusted by millions of stores worldwide.
Completely. The Chart Culture runs on Shopify's fully encrypted, PCI-compliant payment system. Your card details are never stored on our servers and are never visible to us. Every transaction is protected end-to-end. Trade with confidence.
Yes. Our store automatically displays pricing in your local currency based on your location. Final charges are processed in your selected currency at checkout. No hidden conversion fees on our end, though your bank may apply standard international transaction rates.
We stand behind every order we ship. Refunds are only issued in cases where an item arrives damaged or is lost in transit. If this happens, contact us within 7 days of your expected delivery date with your order number and a photo of the damage where applicable. We'll make it right, fast. Please note, all sales are otherwise final, including custom and personalised products such as Funded Plaques.
International orders may be subject to customs duties or import taxes depending on your country's regulations. These charges are outside our control and are the responsibility of the customer. We recommend checking your local customs policy before ordering.
If you believe there's been an error with your charge, contact us immediately with your order number and a screenshot of the transaction. We'll investigate and resolve it within 48 hours.
Order & Returns
Most orders are processed within 2-5 business days. Funded Plaques and custom products require an additional 2-4 business days for production before shipping. During peak periods or limited drop launches, processing may take slightly longer, we'll always keep you updated via email.
Yes. We ship worldwide. From New York to Nairobi, London to Johannesburg, if you're a trader, we'll get your order to you. Shipping rates and estimated delivery times are calculated at checkout based on your location. All international orders come with tracking.
All sales are final. We only accept returns in cases where an item arrives damaged or is confirmed lost in transit. If either situation applies to your order, contact us within 7 days of your expected delivery date with your order number and supporting photos. We'll resolve it quickly, no runaround.
Exchanges are only available where an item arrives damaged or is lost in shipping. In that case, we'll replace your item at no additional cost. We currently do not offer size or colour exchanges, so please review your order carefully before confirming at checkout.